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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is TravelPerk
TravelPerk is a travel booking tool for business travelers and travel managers within companies of any size, to book and manage all their flights, hotels and trains in one place. The solution provides a comprehensive travel inventory alongside various key management and reporting features such as booking management, real-time travel data, automated policies and approvals, instant invoices, real-time reporting, and travel spend tracking.
Benefits of using TravelPerk
TravelPerk offers a travel inventory which allows users to search, book and manage all flights, hotels and trains in one place, without any contracts or setup required. Organizations can securely store each individual's personal data, preferences and loyalty programs, as well as consolidate payment, reporting and invoicing to a single account. Travel managers are able to view, track and manage the entire company’s travel data in real time, eliminating uncertainty for travelers, as well as the need to email back and forth during the booking process.
Why should I use TravelPerk
Users can set custom spending limits and configure workflows to empower team members to book directly using predefined booking preferences. TravelPerk embeds all policies directly inside the booking tool, which are flexible, transparent and customizable by team, travel dates, and destination. TravelPerk provides travel managers with invoices immediately after each booking, as well as customized reports including all traveler expenses at any time. Real-time reporting allows users to accurately track travel spend which can be broken down by team, date, location and more, enabling managers to optimize budgets and improve company travel policies. The platform integrates with third party tools such as Expensify and Google Calendar.
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leads with LiveAgent
leads with LiveAgent
The goal of Amzul Foods was to create awareness around urban population in India. Using LeadsBridge and Facebook, Amzul has achieved 67% decrease in cost per lead, and 48% increase in ROI