Connect Act-On to Zendesk with LeadsBridge
![](https://leadsbridge.com/wp-content/themes/leadsbridge/img/integration-logos/logo2961.png)
![](https://leadsbridge.com/wp-content/themes/leadsbridge/img/integration-logos/logo2961.png)
In this article, you'll learn how to set up the bridge and connect Act-On to My CRM Example using LeadsBridge.
How to set up your bridge step-by-step tutorial
Before you start
- Head over to the left sidebar and click on the Create new Bridge green button
- You'll be taken to the first step of the bridge creation
Step 1: Choose the apps you want to connect
- Choose Act-On as the source for your bridge
- Choose Zendesk as the destination for your bridge
- Click on the Continue button
- At this point you can choose a name for your bridge (this will only be visible inside LeadsBridge and you can also edit it later)
Step 2: Configure your Act-On with Zendesk
Step 2.A: Setup your Act-On integration
- Click on Connect Act-On
- Click on Create new integration to connect your Act-On (or select an existing one from the dropdown if you already connected it)
- A popup wil be opened where you can authorize the Act-On integration
- Fill Username, Password field to connect Act-On with LeadsBridge
- Click on the Authorize button
- You can choose a name for this Act-On and LeadsBridge integration (you can also edit it later)
- Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
- Now that your Act-On is connected, you can continue with the set-up of your bridge
![](https://website-leadsbridge.s3.us-west-2.amazonaws.com/documentation_screenshots/app_config_119.png)
![](https://website-leadsbridge.s3.us-west-2.amazonaws.com/documentation_screenshots/app_config_119.png)
Step 2.B: Setup your Zendesk integration
- Click on Connect Zendesk
- Click on Create new integration to connect your Zendesk (or select an existing one from the dropdown if you already connected it)
- A popup wil be opened where you can authorize the Zendesk integration
- Click on Authorize and you will be prompted to the Zendesk authorization experience
- Here you will need to provide the info required and grant access to LeadsBridge
- Once done, you will be get back to LeadsBridge application
- You can choose a name for this Zendesk and LeadsBridge integration (you can also edit it later)
- Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
- Now that your Zendesk is connected, you can continue with the set-up of your bridge
![](https://website-leadsbridge.s3.us-west-2.amazonaws.com/documentation_screenshots/app_config_293.png)
![](https://website-leadsbridge.s3.us-west-2.amazonaws.com/documentation_screenshots/app_config_293.png)
Step 2.C: Configuration details for Zendesk
Other Info
Subdomain (only the part before .zendesk)
![](https://s3-us-west-2.amazonaws.com/website-leadsbridge/app/ZEN_DESK_auth_details_screenshot_0_20180317_045316.png)
![](https://s3-us-west-2.amazonaws.com/website-leadsbridge/app/ZEN_DESK_auth_details_screenshot_0_20180317_045316.png)
Create As is used to choose the entity type (ticket or user)
Show "Segmentation" as is used to select the segmentation type (Organization, Tag, and View)
Step 2.D: Email Receipt (Optional)
You may choose to receive an email receipt for each incoming lead.
![](https://website-leadsbridge.s3.us-west-2.amazonaws.com/documentation_screenshots/EmailReceipt.png)
![](https://website-leadsbridge.s3.us-west-2.amazonaws.com/documentation_screenshots/EmailReceipt.png)
- Type the address(es) where you'd like to receive the receipt
- You may also modify the Subject line of the email
Step 3: Fields Mapping
Here you'll be able to map your Act-On information with your Zendesk fields.
- You will have Zendesk fields on the left. Match the information you wish to pass align from Act-On
- Based on Zendesk functionality, some fields might be required; if this is the case, you can identify those fields with a * (star), so be sure to map all them
- You can also use the functions to customize information like reformatting dates and times or modifying text, phone numbers and so on.
- You may leave blank the box of a field's information you don't want to send through. Clicking on the Show unmapped fields button you will have visibility on all the available fields still not mapped
![](https://website-leadsbridge.s3.us-west-2.amazonaws.com/documentation_screenshots/NBEE_FieldsMapping.png)
![](https://website-leadsbridge.s3.us-west-2.amazonaws.com/documentation_screenshots/NBEE_FieldsMapping.png)
Step 3.A: Leads Filter (Optional)
If you'd like you could add a filter for incoming leads. This filter will sync only leads that meet the configured conditions
- Click on the link Add Filter for Incoming Leads on the top left
- A popup wil be opened where you can configure the filter
- You can define a series of condition to filter the leads. The lead will be synced only when all the conditions will be met
- Once finished, click the Save Changes button to switch back to the Fields Mapping to continue with the bridge configuration
![](https://website-leadsbridge.s3.us-west-2.amazonaws.com/documentation_screenshots/NBEE_Filter.png)
![](https://website-leadsbridge.s3.us-west-2.amazonaws.com/documentation_screenshots/NBEE_Filter.png)
Step 4: Save and Publish
- Click on the Save and publish button
Congratulations! Now your bridge is up and running
Do you need help?
Here some additional resources:
- Act-On documentation page and common questions
- Zendesk documentation page and common questions
- LeadsBridge KNOWLEDGE BASE
- Contact support from your account clicking on the top right Support button