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Integrate Zendesk with LeadsBridge

Zendesk is a customer service platform. It’s designed for companies that want to create customer

Zendesk is a customer service platform. It’s designed for companies that want to create customer relationships that are more meaningful, personal, and productive

In this article, you'll learn how to connect your LeadsBridge account with Zendesk.

Connect Zendesk integration

  1. Head over to the left sidebar and click on Integrations
  2. Click on the Add New button
  3. Enter a recognizable name for your integration
  4. Click on the Browse button
  5. Select "Zendesk" from the providers list
  6. Click on the Next button
  7. Enter the Sub Domain to connect Zendesk with LeadsBridge
  8. Subdomain (only the part before .zendesk)

  9. Create As is used to choose the entity type (ticket or user)
  10. Show "Segmentation" as is used to select the segmentation type (Organization, Tag, and View)
  11. Select the entity concept you'd like to use (ex User, Ticket)
  12. Select the segmentation concept you'd like to use (ex Tag, View, Organization)
  13. Click on the Authorize button
  14. A Zendesk's wizard will popup
  15. Enter your credentials and grant the access to LeadsBridge
  16. Head back to LeadsBridge and click on the Finish button

Which entity concepts we support for Zendesk

  1. User

    End-users are the users who request support, also known as your customers. They interact with Zendesk and submit tickets. Regardless of the channel your customers use to request support, each customer must have an account. An end-user's account contains both required and optional information. ( Learn more)
  2. Ticket

    A support request from an end-user

Which segmentation concepts we support for Zendesk

With LeadsBridge you may use these segmentation concept for Zendesk.

  1. Tag

    In information systems, a tag is a keyword or term assigned to a piece of information (such as an Internet bookmark, digital image, database record, or computer file). This kind of metadata helps describe an item and allows it to be found again by browsing or searching. ( Learn more)
  2. View

    Views are a way to organize your tickets by grouping them into lists based on certain criteria. ( Learn more)
  3. Organization

    Organizations are collections of your users (both end-users and agents). ( Learn more)

If you have any further questions regarding this matter, or if you need help to set up the connection between Zendesk with LeadsBridge, do not hesitate to get in touch!