Connect Helpscout to LeadExec - ClickPoint Software with LeadsBridge

In this article, you'll learn how to set up the bridge and connect Helpscout to My CRM Example using LeadsBridge.

How to set up your bridge step-by-step tutorial

Head over to the left sidebar and click on the Create new Bridge green button
You'll be taken to the first step of the bridge creation

Choose Helpscout as the source for your bridge
Choose LeadExec - ClickPoint Software as the destination for your bridge
Click on the Continue button
At this point you can choose a name for your bridge (this will only be visible inside LeadsBridge and you can also edit it later)

Click on Connect Helpscout
Click on Create new integration to connect your Helpscout (or select an existing one from the dropdown if you already connected it)
A popup wil be opened where you can authorize the Helpscout integration
Fill field to connect Helpscout with LeadsBridge
Click on the Authorize button
You can choose a name for this Helpscout and LeadsBridge integration (you can also edit it later)
Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
Now that your Helpscout is connected, you can continue with the set-up of your bridge

Click on Connect LeadExec - ClickPoint Software
Click on Create new integration to connect your LeadExec - ClickPoint Software (or select an existing one from the dropdown if you already connected it)
A popup wil be opened where you can authorize the LeadExec - ClickPoint Software integration
Fill URL field to connect LeadExec - ClickPoint Software with LeadsBridge
Click on the Authorize button
You can choose a name for this LeadExec - ClickPoint Software and LeadsBridge integration (you can also edit it later)
Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
Now that your LeadExec - ClickPoint Software is connected, you can continue with the set-up of your bridge

In order to find the Url where send the request, contact the LeadExec support and copy/paste in the "Url" section on the integration's page.

You may choose to receive an email receipt for each incoming lead.

Here you'll be able to map your Helpscout information with your LeadExec - ClickPoint Software fields.

You will have LeadExec - ClickPoint Software fields on the left. Match the information you wish to pass align from Helpscout
Based on LeadExec - ClickPoint Software functionality, some fields might be required; if this is the case, you can identify those fields with a * (star), so be sure to map all them
You can also use the functions to customize information like reformatting dates and times or modifying text, phone numbers and so on.
You may leave blank the box of a field's information you don't want to send through. Clicking on the Show unmapped fields button you will have visibility on all the available fields still not mapped

If you'd like you could add a filter for incoming leads. This filter will sync only leads that meet the configured conditions

Click on the link Add Filter for Incoming Leads on the top left
A popup wil be opened where you can configure the filter
You can define a series of condition to filter the leads. The lead will be synced only when all the conditions will be met
Once finished, click the Save Changes button to switch back to the Fields Mapping to continue with the bridge configuration

Once you’ve mapped all the fields that you need, if available, you can run a test of your connection by clicking on the Test Connection button.

Congratulations! Now your bridge is up and running

Here some additional resources: