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What is Desk
Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.
Benefits of using Desk
Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.
Why should I use Desk
Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.
What is TravelPerk
TravelPerk is a travel booking tool for business travelers and travel managers within companies of any size, to book and manage all their flights, hotels and trains in one place. The solution provides a comprehensive travel inventory alongside various key management and reporting features such as booking management, real-time travel data, automated policies and approvals, instant invoices, real-time reporting, and travel spend tracking.
Benefits of using TravelPerk
TravelPerk offers a travel inventory which allows users to search, book and manage all flights, hotels and trains in one place, without any contracts or setup required. Organizations can securely store each individual's personal data, preferences and loyalty programs, as well as consolidate payment, reporting and invoicing to a single account. Travel managers are able to view, track and manage the entire company’s travel data in real time, eliminating uncertainty for travelers, as well as the need to email back and forth during the booking process.
Why should I use TravelPerk
Users can set custom spending limits and configure workflows to empower team members to book directly using predefined booking preferences. TravelPerk embeds all policies directly inside the booking tool, which are flexible, transparent and customizable by team, travel dates, and destination. TravelPerk provides travel managers with invoices immediately after each booking, as well as customized reports including all traveler expenses at any time. Real-time reporting allows users to accurately track travel spend which can be broken down by team, date, location and more, enabling managers to optimize budgets and improve company travel policies. The platform integrates with third party tools such as Expensify and Google Calendar.
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