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What is Olark
Olark is an easy-to-use live chat software, very helpful to engage and support your customers and website visitors. It is one of the most common platforms for real-time chats, adopted by several businesses that want to increase sales, provide a better support experience and manage long-term relationships with their customers. Its intuitive and fresh design, together with a quite easy setup process, make Olark a platform suitable for small businesses too.
Benefits of using Olark
Olark allows you to easily connect with your customers, also getting useful information such as location, device used, number of visited pages on your website, most recently visited pages and so on. In this way, you can better identify your customers, provide them the best answers to their questions and turn leads/opportunities into deals.
Why should I use Olark
Olark’s main goal is helping you to close more deals and improve your sales. For this purpose, Olark also provides a complete reporting system, that comes with a lot of analytics and insights, useful to monitor all the activities and optimize performances. The real-time monitoring system, allows you to your agent’s ratings, so you can better plan staffing decisions. One of the Olark’s mainstays is its integration list, which includes a lot of CRMs, Email Marketing software and Ecommerce platforms, such as HubSpot, Salesforce, Mailchimp, Shopify and BigCommerce.
What is Goldmine CRM
Goldmine CRM is an affordable CRM solution, suitable for businesses of all sizes, available on the cloud or on-premise. Which distinguishes it from most other CRM softwares, is a built-in call center solution.
Benefits of using Goldmine CRM
Goldmine CRM provides a lot of features to manage the entire businesses activities, from sales and contact management, to marketing and customer service. The central database for marketing and sales prospects, allow you to eliminate duplicated contacts across leads, customers and suppliers. Goldmine CRM also offers segmentation and filter methods, and a native integration with Constant Contact campaigns to communicate with your leads, prospects and customers. Goldmine CRM provides some key modules useful to manage the entire sales pipeline, such as activities, contacts, opportunities and cases (useful for customer support purposes).
Why should I use Goldmine CRM
The communication tools are very straightforward: from a contact view, you can immediately start a phone call or send an email message. Goldmine CRM provides dozens of customizable dashboard, to easily view and monitor the entire business processes and activities. In fact, all the interactions are automatically tracked and stored. Therefore, the system is able to generate insights, reports and forecasts in an very accurate way. The Premium Edition also offers sales and marketing automation capabilities, in order to avoid you to perform repetitive admin tasks.
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