Streamline your data management process with the Olark + Hiver integration

Olark is an easy-to-use live chat software, very helpful to engage and support your customers and website visitors. It is one of the most common platforms for real-time chats, adopted by several businesses that want to increase sales, provide a better support experience and manage long-term relationships with their customers. Its intuitive and fresh design, together with a quite easy setup process, make Olark a platform suitable for small businesses too.

Olark allows you to easily connect with your customers, also getting useful information such as location, device used, number of visited pages on your website, most recently visited pages and so on. In this way, you can better identify your customers, provide them the best answers to their questions and turn leads/opportunities into deals.

Olark’s main goal is helping you to close more deals and improve your sales. For this purpose, Olark also provides a complete reporting system, that comes with a lot of analytics and insights, useful to monitor all the activities and optimize performances. The real-time monitoring system, allows you to your agent’s ratings, so you can better plan staffing decisions. One of the Olark’s mainstays is its integration list, which includes a lot of CRMs, Email Marketing software and Ecommerce platforms, such as HubSpot, Salesforce, Mailchimp, Shopify and BigCommerce.

Hiver is a business tool that makes collaboration simple and powerful without having to spend a lot of money on custom software. With a simple Gmail account, companies can offer support to first-rate customers, manage and execute their daily operations, hire teams or individual workers and manage tasks directly from the familiar interface of their Gmail inbox.

With Hiver, you can access and manage shared mailboxes from a simple Gmail account. Managing your emails and sending them to your team members for the appropriate actions is quick and easy, from your shared inbox you can instantly view all your emails, assign tasks to your team members, monitor their progress and mark the emails made once resolved.

With Hiver, users can share their contact groups and any changes made to the contact profiles are instantly updated in seconds. Users can also share templates, schedule their emails and set reminders for emails to be shown later.