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What is Olark
Olark is an easy-to-use live chat software, very helpful to engage and support your customers and website visitors. It is one of the most common platforms for real-time chats, adopted by several businesses that want to increase sales, provide a better support experience and manage long-term relationships with their customers. Its intuitive and fresh design, together with a quite easy setup process, make Olark a platform suitable for small businesses too.
Benefits of using Olark
Olark allows you to easily connect with your customers, also getting useful information such as location, device used, number of visited pages on your website, most recently visited pages and so on. In this way, you can better identify your customers, provide them the best answers to their questions and turn leads/opportunities into deals.
Why should I use Olark
Olark’s main goal is helping you to close more deals and improve your sales. For this purpose, Olark also provides a complete reporting system, that comes with a lot of analytics and insights, useful to monitor all the activities and optimize performances. The real-time monitoring system, allows you to your agent’s ratings, so you can better plan staffing decisions. One of the Olark’s mainstays is its integration list, which includes a lot of CRMs, Email Marketing software and Ecommerce platforms, such as HubSpot, Salesforce, Mailchimp, Shopify and BigCommerce.
What is InTouch Follow-up
InTouch Follow-Up is a web-based Communication Management system specifically built for health clubs, which guarantees every lead and member receives the minimum of 7-11 points of contact and follow-up.
Benefits of using InTouch Follow-up
Unlike paper-based and club management systems that rely too much on people to communicate and schedule follow-up activities, Follow-Up increases staff efficiency and takes out human error by automatically sending out branded emails, text messages and scheduling staff follow-up calls and activities.
Why should I use InTouch Follow-up
Follow-Up also provides clubs ways to generate more leads via inbound Text SMS, Facebook and the member referral module.
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