Generate more leads with the Olark + TeamSupport integration

Olark is an easy-to-use live chat software, very helpful to engage and support your customers and website visitors. It is one of the most common platforms for real-time chats, adopted by several businesses that want to increase sales, provide a better support experience and manage long-term relationships with their customers. Its intuitive and fresh design, together with a quite easy setup process, make Olark a platform suitable for small businesses too.

Olark allows you to easily connect with your customers, also getting useful information such as location, device used, number of visited pages on your website, most recently visited pages and so on. In this way, you can better identify your customers, provide them the best answers to their questions and turn leads/opportunities into deals.

Olark’s main goal is helping you to close more deals and improve your sales. For this purpose, Olark also provides a complete reporting system, that comes with a lot of analytics and insights, useful to monitor all the activities and optimize performances. The real-time monitoring system, allows you to your agent’s ratings, so you can better plan staffing decisions. One of the Olark’s mainstays is its integration list, which includes a lot of CRMs, Email Marketing software and Ecommerce platforms, such as HubSpot, Salesforce, Mailchimp, Shopify and BigCommerce.

TeamSupport is a software for customer support, mainly designed for the B2B market. TeamSupport helps teams collaborate with each other, eliminating communication errors, improving communication with customers and quickly solving customer problems.

TeamSupport has several features that are essential for improving team collaboration and providing customer support. When customers make new requests, they are given a unique ticket ID. The ticket automation feature allows support staff to mark messages by type or word.

TeamSupport is a solution suitable for companies of any sector and size that have a help desk or a support team.