Streamline your data management process with the Zendesk Chat + WORKetc integration

Zopim is a powerful live chat software that allows you to engage with your website visitors and customers. It includes a lot of tools for sales, engagement and analytics. The main goal of Zopim is improving the conversions rate. In fact the Zopim Team itself states that “83% of all online shoppers need support to complete a purchase. In addition, Zopim helps you to reduce cart abandonments and increase the orders value.

With the engagement features, you can perform proactive chats, sending pre-defined targeted messages to your customers, based on their behaviors and stage into the buying journey. Proactive chats are great to assist your customers and help them to complete their purchases. In fact, you can reach out to them while they are stuck on the cart page, or while they’re seeing a specific product or page.

Zopim also includes a robust and complete reporting system, which allows you to easily monitor, track and optimize all the team’s performances and activities. Zopim Analytics provide a real time tracking feature, useful to monitor your channels in real-time. It includes several metrics, such as the number of tickets received, chats missed, wait time and response time rate. Through the iOS/Android app, you can reach out to your customers also at any time, never missing a chat.

WORKetc is a cloud-based CRM business management platform for small and medium enterprises.

WORKetc simplifies your work by automating many daily tasks and providing real-time information on monitoring your business.

Thanks to WORKetc you can say goodbye to wasting time trying to manage your business with more software and web tools, thanks to the WORKetc platforms your company will be immediately more efficient thanks to the combined Web CRM platform, projects and billing of WORKetc.