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How to connect Collect.chat with Cliengo

Connect Collect.chat to Cliengo with LeadsBridge

Collect.chat » Cliengo

In this article, you'll learn how to set up the bridge and connect Collect.chat to Cliengo using LeadsBridge.

How to set up your bridge step-by-step tutorial

Before you start

  1. Head over to the left sidebar and click on Bridges
  2. You'll be taken to the Bridges section of your account
  3. Click on the Add New button
  4. You'll be taken to the first step of the bridge creation

Step 1: Bridge's Main information

  1. Choose a name for your bridge (this will only be visible inside LeadsBridge)
  2. You may add labels to help you identify your bridge later
  3. Choose Collect.chat as the source for your bridge
  4. Choose Cliengo as the destination
  5. Click on the Next button

Step 2: Setup your Collect.chat source

You may send lead's information from Collect.chat to LeadsBridge through the Webhook feature.

Copy the Webhook address that you see in this step and set this endpoint as the data receiver inside your Collect.chat settings.

How to setup the webhook on Collect.chat

Collect.chat uses the Webhook feature for integrating with LeadsBridge. Each time you collect a new lead, they will send us the data through the webhook.


To send your lead attributes, you should set up the webhook provided by LeadsBridge in the bot settings. Follow these steps:

  • Login to Collect.chat
  • Select the chatbot that has to be integrated
  • Goto Settings » Integration
  • Enter the webhook endpoint URL provided by LeadsBridge
  • Add short keys for your questions
  • Click the big "Send Test Signal" button
  • Head back to LeadsBridge and check if your test data have been set properly.

Before proceeding

One last thing before proceeding to the next step is to send a test lead from Collect.chat. This will allow us to recognize the attributes you'd like to pass along and offer them as presets in the next steps of the setup.

  1. Please make sure the LeadsBridge screen is saying "Waiting for New Lead...", it means that we're ready to receive your test data
  2. Go to Collect.chat
  3. Submit a test lead
  4. Once done go back to LeadsBridge and verify that your test was sent successfully
  5. You should see the information processed correctly by the app
  6. Click on the Next button

Step 3: Setup your Cliengo destination

  1. Type in the integration's name in the dedicated field
  2. Enter API Key where you want to send your leads
  3. The Cliengo Content API gives you access to the content management features you see in our web app and lets you extend them for use in your own app.
    To find API KEY go in the menu Chatbot » Integraciones » API
  4. Then click on "Generar nueva API Key". You can find more info here: ( OPEN LINK)
  5. Click on the Next button
  6. You'll now be able to select the destination segment to send your leads to
  7. You may choose to receive an email receipt for each incoming lead.
    • Type the address(es) where you'd like to receive the receipt
    • You may also modify the Subject line of the email
  8. Click on the Next button

Step 4: Fields Mapping

Here you'll be able to map your source information with your destination fields.

You'll see a field name with the destination integration's logo at the top, this indicates the name of the field on Cliengo.

Underneath there's a box where you may add the information you'd like to send.

  • Check each of the Cliengo fields available
  • Match the information you wish to pass along from Collect.chat
  • You may type the information manually and pass them as a static value
  • Use the functions to customize information like reformatting dates and times or modifying text, phone numbers and so on
  • You may also leave blank the box of a field's information you don't want to send through

Custom Fields

  1. If you'd like to add more fields, just look at the bottom of the page
  2. Head over the "Don't find a CRM custom field?" box
  3. Select the field you'd like to add from the dropdown list
  4. Click the Add Custom Field button
  5. The field will appear above
  6. Add the desired information, as you did with the other ones

Once accomplished your desired outcome, just click Next and head to the last step.

Step 5: Test

In this final step, you'll be able to send a lead from LeadsBridge to test if the configuration works properly.

  1. To create a new test lead, fill in the required information when prompted
  2. Click Test Now
  3. To test with a real lead, switch the toogle to "Test with existing lead".
  4. Click Sync Now along the lead you'd like to send
  5. If you did everything right the button will turn green, meaning your lead was synced successfully and the integration is ready
  6. Click Finish to save your settings and turn active your bridge

That's all! Congratulations.

You'll be redirected to the bridges section of your account with a green success message at the top right of the page and your bridge will now be active.

Have you got some questions?

You may want to take a look at the common questions on the respective integration's documentation.

If you have any other questions, or need help to configure your bridge from Collect.chat to Cliengo with LeadsBridge, do not hesitate to contact our Support!