Connect Zendesk Chat to Absolute Results with LeadsBridge
In this article, you'll learn how to set up the bridge and connect Zendesk Chat to My CRM Example using LeadsBridge.
How to set up your bridge step-by-step tutorial
Before you start
- Head over to the left sidebar and click on the Create new Bridge green button
- You'll be taken to the first step of the bridge creation
Step 1: Choose the apps you want to connect
- Choose Zendesk Chat as the source for your bridge
- Choose Absolute Results as the destination for your bridge
- Click on the Continue button
- At this point you can choose a name for your bridge (this will only be visible inside LeadsBridge and you can also edit it later)
Step 2: Configure your Zendesk Chat with Absolute Results
Step 2.A: Setup your Zendesk Chat integration
- Click on Connect Zendesk Chat
- Click on Create new integration to connect your Zendesk Chat (or select an existing one from the dropdown if you already connected it)
- A popup wil be opened where you can authorize the Zendesk Chat integration
- Click on Authorize and you will be prompted to the Zendesk Chat authorization experience
- Here you will need to provide the info required and grant access to LeadsBridge
- Once done, you will be get back to LeadsBridge application
- You can choose a name for this Zendesk Chat and LeadsBridge integration (you can also edit it later)
- Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
- Now that your Zendesk Chat is connected, you can continue with the set-up of your bridge
Step 2.B: Configuration details for Zendesk Chat
How to get Sub Domain, Client ID, Client Secret, Username, Password
Client ID, Client Secret
Other Info
Subdomain, Required if your users access Chat from a Zendesk Support subdomain (like .zendesk.com/chat).
Step 2.C: Setup your Absolute Results integration
- Click on Connect Absolute Results
- Click on Create new integration to connect your Absolute Results (or select an existing one from the dropdown if you already connected it)
- A popup wil be opened where you can authorize the Absolute Results integration
- Fill CRM Import Email field to connect Absolute Results with LeadsBridge
- Click on the Authorize button
- You can choose a name for this Absolute Results and LeadsBridge integration (you can also edit it later)
- Once done, click on Continue button and you will get back to the bridge experience where you could choose additional integration settings
- Now that your Absolute Results is connected, you can continue with the set-up of your bridge
Step 2.D: Configuration details for Absolute Results
Other Info
Required information: The email where you need to send the leads, to obtain it you should ask Absolute Results support.
Step 2.E: Email Receipt (Optional)
You may choose to receive an email receipt for each incoming lead.
- Type the address(es) where you'd like to receive the receipt
- You may also modify the Subject line of the email
Step 3: Fields Mapping
Here you'll be able to map your Zendesk Chat information with your Absolute Results fields.
- You will have Absolute Results fields on the left. Match the information you wish to pass align from Zendesk Chat
- Based on Absolute Results functionality, some fields might be required; if this is the case, you can identify those fields with a * (star), so be sure to map all them
- You can also use the functions to customize information like reformatting dates and times or modifying text, phone numbers and so on.
- You may leave blank the box of a field's information you don't want to send through. Clicking on the Show unmapped fields button you will have visibility on all the available fields still not mapped
Step 3.A: Leads Filter (Optional)
If you'd like you could add a filter for incoming leads. This filter will sync only leads that meet the configured conditions
- Click on the link Add Filter for Incoming Leads on the top left
- A popup wil be opened where you can configure the filter
- You can define a series of condition to filter the leads. The lead will be synced only when all the conditions will be met
- Once finished, click the Save Changes button to switch back to the Fields Mapping to continue with the bridge configuration
Step 3.B Test Connection (Optional)
Once you’ve mapped all the fields that you need, if available, you can run a test of your connection by clicking on the Test Connection button.
Step 4: Save and Publish
- Click on the Save and publish button
Congratulations! Now your bridge is up and running
Do you need help?
Here some additional resources:
- Zendesk Chat documentation page and common questions
- Absolute Results documentation page and common questions
- LeadsBridge KNOWLEDGE BASE
- Contact support from your account clicking on the top right Support button
