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What is Desk
Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.
Benefits of using Desk
Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.
Why should I use Desk
Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.
What is Ascend Software
Ascend Software has developed business process management solutions that offer greater automation of cost savings and faster implementation. The Ascend Software business content management solution is designed to store all types of information in their native format. In addition, Ascend Software has developed its advanced business automation platform that is able to provide greater automation.
Benefits of using Ascend Software
In addition, Ascend Software creates a variety of CRM solutions that can be used in a wide range of sectors, including higher education institutions. Ascend Software's software solutions focus on providing simple and easy-to-use interfaces, thanks to an intuitive design, it is possible to easily reduce operating costs and effectively execute and automate daily activities.
Why should I use Ascend Software
Ascend Software also provides complete support throughout the design and implementation process in order to avoid common pitfalls and shorten training times for rapid onboarding.
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