Generate more leads with the Desk + Bpm’online integration

Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.

Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.

Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.

Bpm’online is a software that offers a product for the automation of business processes and CRM. Equipped with a complete suite of solutions, Bpm'online can help you simplify business processes, increase employee productivity and make sense of CRM data to provide better service to your customers.

Bpm’online CRM has composed by three different modules: Bpm’online marketing, Bpm’online sales, and Bpm’online service, thanks to these modules users have the power to manage their CRM data without having to invest in more programs. Each module has specialized tools for different departments. This way, you can centralize your database and optimize the overall efficiency of your work.

Bpm’online CRM has open API capabilities that allow it to easily integrate with third-party applications like ERP, business analytics, social listening, and productivity systems. Thanks to these features, you can combine Bpm'online CRM with existing business systems or configure it according to the needs of your business.