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What is Desk
Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.
Benefits of using Desk
Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.
Why should I use Desk
Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.
What is CallLoop
Calloop is as SMS marketing and voice broadcasting platform that allows businesses and companies of any size to create and deliver voice broadcasts and sms marketing to their contacts. Calloop is a very flexible platform that can be used also to send alerts and notifications to prospective clients and customers. With Calloop, businesses can easily develop SMS Text Messaging campaigns or increase their sales volume by sending SMS coupons. Moreover, you can improve the engagement with your brand through SMS contests or setting up SMS autoresponders to drive more customers to your pipeline.
Benefits of using CallLoop
Calloop also helps you grow your contacts’ list, by using text-to-join mobile keywords and web forms. The platform also provides a fast and reliable voice broadcasting platform for your needs, with enables you to leverage the power of automated calling. You just need to record a voice message, schedule the send day and time, and Calloop will deliver it massively to your contacts in minutes.
Why should I use CallLoop
Thanks to the advanced, built-in analytics & reporting tools, businesses can learn about the performances of their SMS and voice broadcasting marketing activity, seeing exactly who picked up, who didn't, even track the number of clicks from your text messages.
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The goal of the Hyperbits campaigns was to create interest in the brand and products through lead magnets. Thanks to LeadsBridge and Facebook Lead Ads, Hyperbits was able to improve their ROI up to 255%