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What is Desk
Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.
Benefits of using Desk
Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.
Why should I use Desk
Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.
What is CleverTim
CleverTim is providing a cloud-based contact management system for small businesses to track their customers, plan activities, etc. This allows you to access your data wherever you are, in the office, at home, on the go via mobile. It makes it easy for you to implement a "remote work" or "work from home" policy.
Benefits of using CleverTim
Unlike a simple CRM system, CleverTim is light, fast, intuitive and easy to use. You should use it with minimal effort, and you do not have complex IT systems to maintain and pay. You focus only on your business.
Why should I use CleverTim
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