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What is Desk
Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.
Benefits of using Desk
Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.
Why should I use Desk
Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.
What is Ellucian
Ellucian develops solutions that make the work of colleges and universities easier. Ellucian is the world's leading provider of software and services designed for higher education in Ellucian beyond, working with over 2,500 institutions in nearly 50 countries worldwide.
Benefits of using Ellucian
Ellucian provides software solutions for students (SIS), finance and human resources, recruitment, storage, analysis and progress solutions. Ellucian has over 1,400 institutions that subscribe to their cloud services and SaaS offerings, the company is one of the largest providers of cloud-based solutions in higher education.
Why should I use Ellucian
Ellucian is committed to ensuring that institutions can effectively recruit and retain the right students. By providing personalized communications to potential students based on their interests and behaviors, Ellucian can help schools enroll students who are more likely to succeed in that particular institution.
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