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What is Desk
Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.
Benefits of using Desk
Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.
Why should I use Desk
Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.
What is FileInvite
FileInvite is an app for websites that transforms the way you gather information from your customers. Thanks to FileInvite, it will no longer be necessary to receive e-mails from clients, files that are too large, incorrect files, files that are delayed and sometimes nothing.
Benefits of using FileInvite
FileInvite was able to simplify the process: all you need to do is create and send a file via FileInvite with the requested information. The client then uploads the files and information to a centralized location.
Why should I use FileInvite
Moreover, with FileInvite it is possible to select the information in the checklist when they are received and send automatic reminders to motivate customers. Thanks to FileInvite you can download files at any time directly to your computer or synchronize them with your favorite cloud archive. With FileInvite you keep control and amaze your customers with professionalism, saving time and money.
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