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What is Desk
Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.
Benefits of using Desk
Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.
Why should I use Desk
Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.
What is ForeSee
ForeSee CX Suite is the first VOC (Voice of Customer) solution to help you manage all your CX intelligence needs. Combine an integrated suite of CX applications, a proven methodology in the industry and an expert partnership for your CX success.
Benefits of using ForeSee
ForeSee CX Suite helps over 2,000 companies worldwide in the retail, administration, financial services, public services, health care sectors to turn their VOC programs into a strategic business discipline that produces an economic impact.
Why should I use ForeSee
ForeSee offers a rigorous approach to measuring the customer's experience, access to an unparalleled experience with 200 million benchmarks and insights available from a team of 200 expert analysts who give certainty to CX improvements.
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The goal of Western Autogroup was to generate sales leads for 2017. Using LeadsBridge and Facebook Lead Ads, Western Autogroup was able to decrease the cost per lead up to -52%