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What is Desk
Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.
Benefits of using Desk
Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.
Why should I use Desk
Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.
What is Hiver
Hiver is a business tool that makes collaboration simple and powerful without having to spend a lot of money on custom software. With a simple Gmail account, companies can offer support to first-rate customers, manage and execute their daily operations, hire teams or individual workers and manage tasks directly from the familiar interface of their Gmail inbox.
Benefits of using Hiver
With Hiver, you can access and manage shared mailboxes from a simple Gmail account. Managing your emails and sending them to your team members for the appropriate actions is quick and easy, from your shared inbox you can instantly view all your emails, assign tasks to your team members, monitor their progress and mark the emails made once resolved.
Why should I use Hiver
With Hiver, users can share their contact groups and any changes made to the contact profiles are instantly updated in seconds. Users can also share templates, schedule their emails and set reminders for emails to be shown later.
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Mercedes-Benz Vans created a type of campaign to decrease lead response rates for achieving a higher sales ratio. Using LeadsBridge and Facebook Lead Ads, Mercedes was able to sold 18% more Vans according to the last year