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What is Desk
Desk is a salesforce customer support software designed to help small businesses help and connect with their customers, in order to make them happy and satisfied. Desk is a Salesforce tool that empowers your ability to provide a quick and efficient support to your audience. Thanks to its out-of-the-box support tool, you can easily and successfully manage every case and make better decisions, by bringing all your data in one place and get the insights you need to grow your business.
Benefits of using Desk
Desk is designed as a scalable tool, in order to let you focus on what matters for your business. By sharing you knowledge on a self-service site, you’ll help customers help themselves, allowing them to find what they need without effort. Moreover, Desk help you scale your entire business as you grow, thanks to detailed overviews of your customers base. In order to take the most out of your desk account, you can integrate it with your favorite business tool, to improve email marketing, social media marketing and increase your sales volume.
Why should I use Desk
Desk works on mobile, and it allows you and your team members to help customers wherever you are, respond to customer requests, and collaborate together with your team. Its simple and intuitive interface allows agents support customers without technical obstacles. Reporting and analytics tool let you get the answers you need about your supporting performance, customer satisfaction and much more, thanks to advanced and detailed business insights accessible from everywhere.
What is Sellsy
Sellsy is a cloud-based sales management solution for small and medium-sized businesses. Features include time monitoring, sales automation, and a help desk.
Benefits of using Sellsy
The CRM module creates a pipeline view that allows users to view the status of business opportunities. Visual indicators and drag-and-drop functionality help users track and organize opportunities. A task manager allows users to assign tasks to themselves or other staff and email reminders are sent automatically.
Why should I use Sellsy
Point of sale functionality integrates with other Sellsy modules such as e-commerce, retail, and internal sales. Shared programs, discussion forums, file management, and live chat help users communicate. Sellsy integrates with various applications such as Google Apps, Dropbox, MailChimp, and others.
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