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Generate more leads with the LiveAgent + 1CRM integration
LiveAgent / 1CRM
Integrations

Streamline your data management process with the LiveAgent + 1CRM integration

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Does LiveAgent integrate with 1CRM? Yes, thanks to our tool! LeadsBridge is a reliable integrations platform that supports you with 370 integrations. Start now connecting LiveAgent and 1CRM

Quick summary of LiveAgent

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Quick summary of 1CRM

1CRM is a cloud-based CRM solution that provides business capabilities for sales management, customer support, and business operations. 1CRM combines a CRM system with order management capabilities to develop quotes, track orders, generate invoices and manage projects, resources, customer cases, and human resources.

1CRM allows users to monitor sales pipelines and record a detailed history of interactions on leads, contacts, and accounts and keep account stakeholders up-to-date and informed about potential problems.

1CRM offers sales force automation, opportunity tracking, sales forecasting, calendar management, graphical dashboards, reporting, and email integration. It integrates with third-party applications such as Google and Outlook apps.


What you can do with LiveAgent and 1CRM

Create new 1CRM leads with LiveAgent

Update 1CRM leads with LiveAgent


Other popular 1CRM integrations offered by LeadsBridge

No integration available but…
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