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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Admitek
Admitek is one of the rapidly growing technology companies in East India based in Calcutta. If you are looking for a truly complete CRM that can effectively manage every aspect of your higher education institution, it is worth taking a look at this software.
Benefits of using Admitek
With over 10 years of experience, Admitek offers a young team of 8 people, committed to building cost-effective, customer-focused products. The offers of Admitek include solutions for sectors such as Education, Hospitality, Food and Drink, and Finance. The company also provides solutions for other vertical sectors such as production, retail, distribution, and healthcare.
Why should I use Admitek
Admitek can help you by sending bulk SMS alerts and automating alert management tools to online payment management and effective protection of private information.
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