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Generate more leads with the LiveAgent + Ascend Software integration
LiveAgent / Ascend Software
Integrations

Streamline your data management process with the LiveAgent + Ascend Software integration

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Does LiveAgent integrate with Ascend Software? Yes, thanks to our tool! LeadsBridge is a reliable integrations platform that supports you with 370 integrations. Start now connecting LiveAgent and Ascend Software

Quick summary of LiveAgent

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Quick summary of Ascend Software

Ascend Software has developed business process management solutions that offer greater automation of cost savings and faster implementation. The Ascend Software business content management solution is designed to store all types of information in their native format. In addition, Ascend Software has developed its advanced business automation platform that is able to provide greater automation.

In addition, Ascend Software creates a variety of CRM solutions that can be used in a wide range of sectors, including higher education institutions. Ascend Software's software solutions focus on providing simple and easy-to-use interfaces, thanks to an intuitive design, it is possible to easily reduce operating costs and effectively execute and automate daily activities.

Ascend Software also provides complete support throughout the design and implementation process in order to avoid common pitfalls and shorten training times for rapid onboarding.


What you can do with LiveAgent and Ascend Software

Create new Ascend Software leads with LiveAgent

Update Ascend Software leads with LiveAgent


Other popular Ascend Software integrations offered by LeadsBridge

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