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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Ascend Software
Ascend Software has developed business process management solutions that offer greater automation of cost savings and faster implementation. The Ascend Software business content management solution is designed to store all types of information in their native format. In addition, Ascend Software has developed its advanced business automation platform that is able to provide greater automation.
Benefits of using Ascend Software
In addition, Ascend Software creates a variety of CRM solutions that can be used in a wide range of sectors, including higher education institutions. Ascend Software's software solutions focus on providing simple and easy-to-use interfaces, thanks to an intuitive design, it is possible to easily reduce operating costs and effectively execute and automate daily activities.
Why should I use Ascend Software
Ascend Software also provides complete support throughout the design and implementation process in order to avoid common pitfalls and shorten training times for rapid onboarding.
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