Streamline your data management process with the LiveAgent + Batchbook integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Batchbook is the CRM solution for small and medium-sized businesses that need an easy way to build relationships with their customers. Batchbook CRM allows you to store contact details in one central location, which the entire team can access from any device connected to the Internet. You can create better relationships with your customers by managing activities, segmenting, creating lists and recording important communications, personalized details and more on your contacts.

This software is designed to be simple to use but powerful. With custom fields and advanced search and directory creation capabilities, you can manage the flow of sales, marketing, customer service and other business processes. Batchbook CRM was designed based upon the idea that if you can build better relationships with your customers, you can build a better business.

Finally, this software boasts affordable prices for a small business or organization, powerful and easy-to-learn features, and a dedicated customer service team with technology professionals who help you get the most out of it.