Streamline your data management process with the LiveAgent + CallLoop integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Calloop is as SMS marketing and voice broadcasting platform that allows businesses and companies of any size to create and deliver voice broadcasts and sms marketing to their contacts. Calloop is a very flexible platform that can be used also to send alerts and notifications to prospective clients and customers. With Calloop, businesses can easily develop SMS Text Messaging campaigns or increase their sales volume by sending SMS coupons. Moreover, you can improve the engagement with your brand through SMS contests or setting up SMS autoresponders to drive more customers to your pipeline.

Calloop also helps you grow your contacts’ list, by using text-to-join mobile keywords and web forms. The platform also provides a fast and reliable voice broadcasting platform for your needs, with enables you to leverage the power of automated calling. You just need to record a voice message, schedule the send day and time, and Calloop will deliver it massively to your contacts in minutes.

Thanks to the advanced, built-in analytics & reporting tools, businesses can learn about the performances of their SMS and voice broadcasting marketing activity, seeing exactly who picked up, who didn't, even track the number of clicks from your text messages.