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Generate more leads with the LiveAgent + ConnectWise integration
LiveAgent / ConnectWise
Integrations

Generate more leads with the LiveAgent + ConnectWise integration

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Does LiveAgent integrate with ConnectWise? Yes, thanks to our tool! LeadsBridge is a reliable integrations platform that supports you with 370 integrations. Start now connecting LiveAgent and ConnectWise

Quick summary of LiveAgent

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Quick summary of ConnectWise

ConnectWise is a business automation platform that allows you to sell, service, and support technology efficiently. This business management tool helps your business and allows you to centralize all information, automate business processes, achieve real-time visibility into operations, providing better support for your customers.

ConnectWise offers a CRM service, a ticketing system, a help desk and tools for project management, billing and procurement, and can offer companies a complete platform for the management and automation of processes for technology companies, including IT services companies, professional services, software developers, security and telecommunications.

Finally, the ConnectWise platform can also be used for ticket management, help desk management, project management, customer relationship management, time tracking, asset tracking, billing and invoicing, technical dispatching, procurement, inventory management, and much more.


What you can do with LiveAgent and ConnectWise

Create new ConnectWise leads with LiveAgent

Update ConnectWise leads with LiveAgent


Other popular ConnectWise integrations offered by LeadsBridge

No integration available but…
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