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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is CreateSend
CreateSend is a simple yet efficient email marketing software designed to help you grow your business through email marketing. The real beauty behind CreateSend is its simple interface design and excellent real-time reporting. It’s clear, it’s concise and cheap, in comparison to other similar solutions on the market, thanks to its exclusive formula “Pay as You Go”.
Benefits of using CreateSend
With CreateSend you can share offers with your customers, send useful content to gain trust, get information out to your stakeholders, keep in contact with your clients and build relationships. CreateSends supports thousands of organisations from around the world, that enjoy the benefits of automated email marketing.
Why should I use CreateSend
How you communicate with your customers speaks volumes about you. That’s why CreateSend helps you produce quality, professional emailers using a library of templates full with ready-email templates.
Create new CreateSend
leads with LiveAgent
leads with LiveAgent
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