Streamline your data management process with the LiveAgent + Customerly integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Customerly is an integrated marketing tool that allows you to take under control the most important asset of your business: communication with your clients. Thanks to a simple and intuitive interface, Customerly allows you to grow your business at scale by leveraging the most powerful tools and advanced features available in the market. Customerly has been specifically designed for businesses with a data-oriented growth approach.

With Customerly, you can give assistance online to your clients directly from your website and send them ad hoc emails. For example, if you have a blog and you want to create funnels that need to convert visitors into paying customers, the live site assistance enables you to do it at scale. What make Customerly different than other Customer Relationship Management tools? First of all, Customerly is a very flexible tool that gives you the ability to approach your clients in multiple ways: via emails, live chat, using marketing automation and much more. You’ll always have everything under control through a single platform with a simple and intuitive user interface.

Customerly lets you create automations that optimize your communications with your customers in unlimited ways, by simply creating the conditions you want. You can offer a better customer support, empower your-mail campaigns, use marketing automation to send the most relevant message to you leads and clients, in order to improve conversions and retention.