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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Easy Sendy
EasySendy Pro is an online email marketing solution which is used by businesses to reach their subscribers through email. With EasySendy Pro it is possible to register, launch instantly and connect with multiple SMTP relay servers to deliver large volume email campaigns simultaneously. Moreover, you check reports, track email clicks, opens of each email campaign and based on the report, plan for re-engagement email campaigns. It also has a smart autoresponder and intelligent email list segmentation.
Benefits of using Easy Sendy
It is crucial to know the behavior and interest of each email subscriber to send personalized email campaigns. Using advanced email list segmentation feature, businesses can group subscribers based on their interest among various email categories/segments. For high email delivery and open rate, emailing infrastructure plays a great role. Correct incorporation of technology and proper implementation improves email inbox delivery and open rate drastically, EasySendy facilitates businesses to get to use following email marketing best practices.
Why should I use Easy Sendy
By using optimal e-mail forwarding servers, you can increase your RoI for your business, while at the same time the most efficient e-mail relay servers (based on the micro-deliverability aspect) are among the most numerous SMTP servers to available and serve to improve email delivery rates, thus increasing the overall ROI for your email marketing.
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