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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Ellucian
Ellucian develops solutions that make the work of colleges and universities easier. Ellucian is the world's leading provider of software and services designed for higher education in Ellucian beyond, working with over 2,500 institutions in nearly 50 countries worldwide.
Benefits of using Ellucian
Ellucian provides software solutions for students (SIS), finance and human resources, recruitment, storage, analysis and progress solutions. Ellucian has over 1,400 institutions that subscribe to their cloud services and SaaS offerings, the company is one of the largest providers of cloud-based solutions in higher education.
Why should I use Ellucian
Ellucian is committed to ensuring that institutions can effectively recruit and retain the right students. By providing personalized communications to potential students based on their interests and behaviors, Ellucian can help schools enroll students who are more likely to succeed in that particular institution.
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