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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Etravelpartner
E-travel partner provides CRM turismo (tourism CRM), a web software dedicated exclusively to operators in the tourism market. CRM Turismo is one of the solutions designed and implemented exclusively for all operators in the tourism sector, Tour Operators, networks and travel agencies.
Benefits of using Etravelpartner
CRM TURISMO is a complete, versatile, safe, reliable and intuitive CRM, able to direct the entire activity of users in the sector towards the achievement of new and rewarding competitive advantages. CRM TURISMO is a 100% web application of the latest generation and to be installed requires one or more servers depending upon the size of the customer and the number of modules that you want to put into operation. Since 2006, the CRM TOURISMO and its modules help Italian tour operators of all sizes to develop their business. The 2011 version is the sum of five years of experience on 20 Italian tour operators on the B2B and B2C channels, one park, one network and many agencies.
Why should I use Etravelpartner
Perfectly integrated with numerous partners, including: DigitalDox massive faxing, Massive mail mailing, IDEAL management integration with tourism and crm modules, MTS management integration with tourism and crm modules, AVES management integration with tourism and crm modules, Web Agency integration with customer websites, B2C integration with third party B2C sites. In addition, E-travel partner provides tour operators Dixcovery Tourism Management, developed entirely in web technology. For a Tour operator, it means having an easy, intuitive and flexible work tool to get the best results from your business. The Dixcovery Tourism Management allows you to manage all types of tourism products from closed packages to dynamic packages, complex lists, is integrated XML or easily integrated with service providers (hotels, scheduled flights, low cost flights, transfers, cars, excursions), offers various solutions for online sales both B2B and B2C.
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