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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Fattmerchant
Fattmerchant is a cloud-based payment gateways that provides fixed price and subscription credit card transaction processing. Promising an integrated and unified experience, Fattmerchant's Omni solution allows merchants to accept payments on as many channels as possible.
Benefits of using Fattmerchant
Fattmerchant securely accepts major credit and debit cards, ACH, and more, regardless of whether or not the card is present, with the support of the mobile app that supports POS transactions from anywhere.
Why should I use Fattmerchant
Other solutions that Fattmerchant offers its users include an online virtual terminal for managing payments on all web-enabled devices. Its users can also set up recurring billing schedules with automatic reminders, manage stored customer information, track product inventories, and distribute receipts. Additionally, Fattmerchant offers analytics capabilities that serve dashboard-based data visualizations in multiple locations so that merchants can enjoy holistic business performance visibility.
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