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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is FellaFeeds
FellaFeeds is a multi-function feedback app that allows you to collect feedback on kiosks, iPad and Android tablets, online surveys on the website and emails, offering you easy and customizable surveys to collect customer feedback in a simple and effective way.
Benefits of using FellaFeeds
FellaFeeds collects feedback through Net Promoter Score, CRS, and CSAT that assists in making crucial business decisions; moreover, FellaFeeds includes several features such as Negative feedback notices, customer loyalty program, and much more useful to grow your business.
Why should I use FellaFeeds
FellaFeeds motivates the use of digital feedback in offline stores and automates marketing activities such as SMS, e-mail, Facebook and Google Ads ads so that, like any other online business store, the user can take full advantage of the potential of the platform.
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