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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Freshmail
Freshmail is an email marketing service provider for drip campaigns, newsletters and text messages. It includes a suite of tools for email marketing activities such as a smart autoresponder, built-in A/B testing system, transactional emails, email tracking and a scheduling tool. In addition, all your files and data are securely stored in a cloud, then you can access to them from anywhere.
Benefits of using Freshmail
Freshmail also provides a drag and drop builder interface and a wide variety of stunning templates, created and designed by award-winner artists. So, if you are looking for an amazing email template, you probably should take a look at the Freshmail’s templates database. If you prefer, you can edit any HTML document and turn it into an email template that you can use in Freshmail.
Why should I use Freshmail
Moreover, adding subscribers to your contact list is very easy, you can add a new one manually or perform a bulk import using csv/xls files. Otherwise, if you have stored your contacts in an online service like Google Contacts or Basecamp, you can automatically sync your contacts with Freshmail. In fact, Freshmail integrates with several services and platforms such as Google (Google Analytics can also be used for tracking and reporting purpose), PayPal, Wordpress, Magento and Prestashop. By the way, thanks to their public APIs, is possible to integrate almost any platform and service.
Create new Freshmail
leads with LiveAgent
leads with LiveAgent
Riksja Travel created a bucket list in Typeform with a selection of 20 bucket list destinations. Thanks to LeadsBridge and Typeform, Riksja Travel was able to reach 14.925 new email addresses