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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Gro CRM
Gro CRM is a customer relationship management solution created for small businesses and is designed to work exclusively with Mac and iOS devices (like iPhone and iPad). The software has an easy user interface that allows you to accelerate workflows and processes, resulting in increased efficiency and productivity of your sales team.
Benefits of using Gro CRM
Integrated with Mac CRM tools, Gro CRM simplifies sales process management and allows you to optimize bids and accelerate your lead generation. Gro CRM adapts to your business, this software is designed to easily adapt to your business needs and requirements.
Why should I use Gro CRM
The software is built exclusively for Apple's business market and is created from the ground up using Apple's modern Swift 3 programming language. Gro CRM is a very versatile solution that can be easily integrated into the existing environment and works well with other business systems. It can grow with your business and can easily meet your business needs.
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