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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Helcim
Helcim is a payment gateway tool that provides credit card processing how small businesses need it - with complete transparency. All of its prices are indicated on its website, and if anything confuses you, the company provides several online tutorials and how-to guides.
Benefits of using Helcim
Helcim offers traditional payment processing equipment and a suite of features called "Helcim Commerce", designed as an all-in-one business management solution for merchants across all their sales channels.
Why should I use Helcim
Helcim offers competitive pricing for credit card processing, making it easy to compare costs with some of the competitors. Helcim's transparent pricing policy extends to its fees, as it also publishes them online in full, which is a good thing about credit card processors. Charge your account a single monthly fee. Moreover, the amount depends on how you accept payments.
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ProdeCASA is a land development and Real Estate agency in Panama City. The goal of ProdeCASA was to generate leads for Real Estate in Panama City, thanks to LeadsBridge ProdeCASA was able to improve their ROI up to +500%