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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Hiver
Hiver is a business tool that makes collaboration simple and powerful without having to spend a lot of money on custom software. With a simple Gmail account, companies can offer support to first-rate customers, manage and execute their daily operations, hire teams or individual workers and manage tasks directly from the familiar interface of their Gmail inbox.
Benefits of using Hiver
With Hiver, you can access and manage shared mailboxes from a simple Gmail account. Managing your emails and sending them to your team members for the appropriate actions is quick and easy, from your shared inbox you can instantly view all your emails, assign tasks to your team members, monitor their progress and mark the emails made once resolved.
Why should I use Hiver
With Hiver, users can share their contact groups and any changes made to the contact profiles are instantly updated in seconds. Users can also share templates, schedule their emails and set reminders for emails to be shown later.
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leads with LiveAgent
leads with LiveAgent
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