Streamline your data management process with the LiveAgent + Infobip integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service (CPaaS) with private cloud infrastructure and zero-hop connectivity to telecoms globally.

Services include SMS messaging, voice, app notifications, email, chat apps messaging and carrier billing. As a B2B company, it serves both mobile network operators and enterprises, notably banks, social networks and corporations. InfoBip has a good presence in the territory with over 50 offices worldwide, and you get the skills and support needed to create successful messaging campaigns.

With InfoBip, you can achieve your communication goals by leveraging global messaging network with coverage in 190+ countries. InfoBip provides a 24-hour support, 7 days a week. A support team is made up of real people with the best response times in the industry. Use the extensive knowledge base, send us an email or chat live to get immediate answers.