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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is LeadExec - ClickPoint Software
LeadExec is ClickPoint software, a lead management tool specifically designed to help marketers deliver qualified leads to sales teams, call centers, franchisees, and lead buyers. This enables you to improve your business by making the sales calls more efficient. Lead capture Capture your leads everywhere they come from and introduce them into your funnel.
Benefits of using LeadExec - ClickPoint Software
With LeadExec, you can send the prospects directly to your sales team, with the information needed to easily close the deals. Lead scoring and Delivery LeadExenc allows you to qualify your leads by easily assigning them a score, delivering their data to any CRM or email marketing software. Instant reporting With LeadExect you get instant reports of your marketing activities.
Why should I use LeadExec - ClickPoint Software
You can get detailed insights about the activities of the call centers, franchisees, lead buyers and sales teams. By doing so, you’ll be able to improve your sales process by tracking and refine your marketing.
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leads with LiveAgent
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leads with LiveAgent
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