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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Loyverse
Loyverse is an easy-to-use POS application designed for small businesses. It allows users to process transactions, keep an inventory and sales log, and establish a customer retention program. The advanced inventory add-on module enables users to create purchase orders and view reports, inventory evaluation, and stock management.
Benefits of using Loyverse
Loyverse allows users to sell products directly from their devices, iOS, and Android (smartphones and tablets). Moreover, discounts can be applied, and orders can be changed instantly from the platform. Customers can choose to receive printed receipts or electronic receipts, and users can issue refunds when necessary.
Why should I use Loyverse
Loyverse fully supports receipt printers, barcode scanners and cash drawers offering users quick and easy payment management, also with Loyverse users will be able to make sales in offline mode because the system will memorize and then synchronize all data when returning to an Internet connection. Loyverse also offers an employee management module, a sales analysis module, and a customer communication module.
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leads with LiveAgent
leads with LiveAgent
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