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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Mailparser
Mailparser is a SaaS email workflow automation software for online small and medium businesses who want to grow their business through a solid, email marketing automation platform that allows you to convert more leads into clients with no efforts.
Benefits of using Mailparser
Mailparser provides a series of powerful and reliable tools for extracting data from emails and incoming attachments (for example: leads, order confirmations, shipping notifications, system updates, etc.) and automatically transfer the analyzed data to Excel, Google Sheets, CRM and 100 of other third-party APIs.
Why should I use Mailparser
These solutions allow you to save many hours every day, avoiding any manual entry and review of data and keeping data integrity intact (for example, no human input errors will be committed). In a nutshell, with Mailparser.io you can say goodbye to the days of manually entering data from email into your favorite CRM, spreadsheet or third-party API.
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leads with LiveAgent
leads with LiveAgent
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