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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is MailWizz
MailWizz EMA is an email marketing application that allows you to manage the email marketing of your websites. The main idea behind MailWizz creators is that everyone should be able to grow their business through an accessible email marketing tool, which shouldn’t be difficult to learn.
Benefits of using MailWizz
Thanks to an impressive features set, Mailwizz EMA makes it easier to create better email marketing campaigns, improve conversions, retention and sales. How does MailWizz work? MailWizz enables you to be in full control of the email marketing campaigns of all your websites, analyzing data, by using just one platforms that manages everything. Thanks to this tool, you don’t need to pay other services for handling the emails for you.
Why should I use MailWizz
MailWizz is an hosting based application and you can monetize it. In fact, this is a Software As A Service product that helps you grow your sales. For example, you can charge your customers, create customized price plans and manage your orders and sales.
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forms with LiveAgent
forms with LiveAgent
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