Streamline your data management process with the LiveAgent + MessageMedia integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

MessageMedia is an SMS marketing software serving clients of all sizes. It enables users to deliver SMS text messages over the internet. MessageMedia offers other features like appointment reminders, billing, payments, two-factor authentication, debt collection, and field services management.

MessageMedia allows users to send text messages, reply and forward those messages straight from their browsers. Moreover, users can select from a variety of templates, or customize their messages and broadcast them into contacts in their address books. MessageMedia offers a feature of reporting and analytics dashboard. In this way, users can provide performance reports for sent messages and visualize their results in a bar, in-line, or pie charts.

Thanks to the integration between MessageMedia and Outlook, users can send SMS text messages from Microsoft Outlook or any email service and receive replies in their inboxes. With MessageMedia, it's also possible to convert the text into a voice. Thanks to Text to Voice generator, users can convert text messages into voice and get voice messages also delivered to the landline phones.