Streamline your data management process with the LiveAgent + Microsoft Dynamics On Premises integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Microsoft Dynamics on Premises is a CRM platform that allows you to improve customer relationships, enhance the work and collaboration of people within the company. Referred to Local Business Data by Microsoft, on-premise is the “traditional” way to deploy software. This option allows users to host their Dynamics 365 software either on their servers, or those of an IT partner.

Thanks to the appropriate tools to improve productivity and amplify the relational capacity, with Microsoft on Premises you will have strategic assets at your disposal.

Moreover, having Microsoft Dynamics on Premises available, it is possible to reinvent and revive the Marketing, Sales and Services activities as the organization are improved and, thanks to the return data, space is offered to new ideas in communication with customers already purchases and potentials.