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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is NetHunt CRM
NetHunt is a CRM solution designed to turn your Gmail inbox into your CRM hub, making it easier for you and your team to manage customer requests, sales, and marketing campaigns without creating or closing your Gmail account. With NetHunt CRM, you can configure your contact list to know what business contacts are and what they are for personal communications.
Benefits of using NetHunt CRM
Once you have opened the customer's e-mail message, you will immediately see the details of your business contact. Company information such as the name and role of the contact, the company he or she represents, the chronology of business transactions, the history of communications and more are at your fingertips.
Why should I use NetHunt CRM
Huge plus, with NetHunt CRM, you can easily turn emails into business opportunities directly from your Gmail inbox. Each email can be converted into a new business record. Furthermore, it is easy to create follow-ups and provide more marketing and sales materials and content for upsell purposes.
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