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Generate more leads with the LiveAgent + Nutshell integration
LiveAgent / Nutshell
Integrations

Generate more leads with the LiveAgent + Nutshell integration

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LeadsBridge is a reliable integration platform that supports you with 370 integrations. Start now connecting LiveAgent and Nutshell

Quick summary of LiveAgent

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

Quick summary of Nutshell

Nutshell is an easy to use cloud-based CRM software, suitable for small businesses, that offers a contact management system and sales force automation applications. Implement a CRM and all its tools can be a tough and lengthy process. With Nutshell you will be up and running in less of 24 hours, thanks to a quite easy implementation process. Nutshell also provides a great customer support and onboarding assistance.

Nutshell offers a suite of user-friendly tools that help sales team to improve their performances, such as intuitive sales process management and collaboration tools, and email integration with Gmail and Outlook. By the way, Nutshell goes beyond tools and features like traditional CRMs. The main challenge it wants to solve, is motivating your sales team to use the CRM software, in order to get best results for your business. They do that with an automation system that will complete several boring admin tasks, avoiding manual data entry work. Your sales reps will love the CRM software and will be free to focus on the sales cycle.

Anyway, Nutshell also offers standard tools and features like Lead Tracking, a built-in to-do-list manager, advanced tracking and reporting systems that let you monitor all the team activities, obtain analytics, forecasts and create graphics and summaries. Last but not least, Nutshell is an affordable solution with no hidden costs.


What you can do with LiveAgent and Nutshell

Create new Nutshell leads with LiveAgent

Create new Nutshell contacts with LiveAgent

Update Nutshell leads with LiveAgent

Update Nutshell contacts with LiveAgent


Other popular Nutshell integrations offered by LeadsBridge

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