Streamline your data management process with the LiveAgent + OpTeck integration

Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).

All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.

Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.

OpTeck is a trading online platform that includes the best tools for traders, with real-time data, multilingual support 24/5, available for mc and mobile devices.

With OpTeck, you can immediately start trading and earn money, also if you have no experience, accessing from only one platform to the major markets: forex, stocks commodities and indices and trade on a massive selection of over 1,000 assets. OpTeck’s learning program enables you to develop the skills a trader needs to become a better trader, thanks to ebooks, video trainings, live webinars and consulting services.

With Opteck, you are free to run your trading business wherever you are, every day. Opteck’s app, in fact, allows you to catch every market’s opportunity, get news and insights from the financial word by simply connecting with your smartphone or tablet.