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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is RevampCRM
RevampCRM is a marketing CRM for small businesses that helps automate reporting and streamline workflow.
Benefits of using RevampCRM
With RevampCRM you can segment leads dynamically, define continuous automation workflows, and conduct email campaigns. Moreover, you can also automate a wide range of activities including reminders, emails, follow-ups, lead scores, business creation and much more.
Why should I use RevampCRM
RevampCRM offers a user-friendly dashboard that gives you a quick overview of all the important activities on your calendar such as, for example, the ability to reach your integration list and view important notifications. The RevampCRM dashboard is a feature that will help you to stay organized as it allows you to view a list of your upcoming activities with due dates to help you focus on your day-to-day activities and meet deadlines.
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leads with LiveAgent
leads with LiveAgent
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