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What is LiveAgent
Live Agent is a robust Helpdesk and live chat software, rated as the best helpdesk platform for Small and medium-sized businesses in 2017. It allows you to manage and track all communications with your customers and leads, including emails, which are automatically converted into tickets for better management, phone calls and video calls. So you can easily receive and send emails (including mass emails) from the same place. The real-time chat widget can be easily configured in order to send automatic custom invitations, based on customers’ behaviors or website url (useful for pricing pages).
Benefits of using LiveAgent
All the communications between your staff and customers are recorded as “tickets”. A ticket includes emails, live chats, phone calls and other channel communications, including social media. Live Agent in fact, provides a stunning feature which allows you to help and support your customers across Facebook and Twitter. Furthermore, Facebook private messages and tweets are automatically converted into tickets, so you can easily answer them from LiveAgent and have your fans and followers under control. All your replies will be sent as tweets or private messages.
Why should I use LiveAgent
Tickets are accessible from the “Universal Inbox”, a single place where you can find all the communications. Through the “Automated Tickets Distribution” feature, you make sure that each ticket is assigned to the correct agent or department. Live Agent’s reporting system provides detailed insights and data about your agents/departments performances, rating and analytics. Live Agent integrates with several CRMs, CMS, Email Marketing software and Project Management tools.
What is Salesboom
Salesboom CRM is a customer relationship management platform based in the cloud that gives businesses tools and capabilities to enhance their customer relationships and drive sales upwards. While designed primarily to cater to the CRM needs of small and medium sized companies, Salesboom CRM has also proven to be a perfect fit for large corporations.
Benefits of using Salesboom
With a very low total cost and minimal risk with no large upfront expenses, Salesboom CRM has become a popular name in the CRM industry with its powerful business collaboration tools and advanced customer service functionality.
Why should I use Salesboom
With a user-friendly interface, users don’t have to worry about a steep learning curve to get acquainted with the software. It is packed with many features, including sales force automation, business intelligence and analytics, CRM workflow automation, marketing automation, Google Apps integration and more. Since Salesboom CRM is cloud-based, there is no need to download software or purchase extra hardware.
Create new Salesboom
leads with LiveAgent
leads with LiveAgent
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